Frequently Asked Questions

Shipping & Delivery

Where do you ship from?

All orders ship from our Canadian fulfillment centres in Laval (QC), Edmonton (AB), and Toronto (ON). Your order ships from the location closest to you whenever possible, so it arrives faster.

Do you ship across Canada?

Yes — we ship Canada-wide. Estimated delivery is 1–3 business days for Quebec and Ontario, and 3–6 business days for Western and Eastern Canada.

Will I pay customs or duty fees?

No. Because we ship from within Canada, there are no customs charges or duty fees — no surprises at your door.

How much is shipping?

Shipping is calculated at checkout based on your address and real-time carrier rates. Free shipping is available on qualifying orders — check our site for the current threshold.

How do I track my order?

As soon as your order ships, you'll receive an email with a tracking number so you can follow it the whole way.

How long until my order ships?

Most in-stock orders are processed within 24–48 hours (excluding weekends and holidays).

Returns & Refunds

What is your return policy?

You can return an unused item in its original, unopened packaging within 30 days of delivery. Just email us first for a return authorization (RMA).

What if my item arrives damaged or defective?

Contact us at support@zeltronic.ca within 7 days of delivery with your order number and a photo. We'll arrange a free replacement or full refund — return shipping is on us for damaged or defective items.

How do I start a return?

Email support@zeltronic.ca with your order number and reason. We'll send you an RMA number and the correct return address. Please don't ship anything back before you receive an RMA.

Can I return earbuds or ear hooks?

For hygiene reasons, in-ear products can't be returned once the seal is broken — unless they're defective, in which case we'll always make it right.

Products & Compatibility

Are your products new and authentic?

Yes. We're an authorized reseller and all products are brand new, genuine, and sourced through our Canadian supplier network.

Do your products come with a warranty?

Many of our products (Sharp, TP-Link, and others) include a manufacturer's warranty. We're happy to help you connect with warranty service if you ever need it.

Are your Apple accessories compatible with my device?

Each product listing specifies exactly which models it fits (for example, AirPods 4th Gen or Apple Watch). If you're unsure, email us with your device model and we'll confirm before you buy.

Do your smart home cameras and plugs work with Alexa and Google?

Most of our TP-Link Kasa and Tapo products work with Amazon Alexa and Google Assistant, and many newer models support Matter for broad compatibility. Check the individual product page for supported platforms.

Do I need a subscription or a hub for the cameras?

Most of our cameras support local microSD storage with no monthly fees, and our smart plugs and switches don't require a separate hub. Details are listed on each product page.

Orders & Payment

What payment methods do you accept?

We accept all major credit cards through Stripe, our secure payment processor. All prices are in Canadian dollars (CAD).

Is my payment information secure?

Yes. Payments are processed securely through Stripe, and we never store your full card details.

Can I change or cancel my order?

If your order hasn't shipped yet, email us as soon as possible at support@zeltronic.ca and we'll do our best to help. Once an order is processing or shipped, we may not be able to make changes.

I didn't receive an order confirmation — what should I do?

Check your spam/junk folder first. If it's not there, email us and we'll confirm your order details.

Still have questions?

Email us anytime at support@zeltronic.ca — we're here to help.