Privacy policy

Last updated: July 12, 2026

Zeltronic ("we," "us," "our") operates this store and website, including all related information, content, features, tools, products and services (the "Services"). Zeltronic is a trade name of 9437-7827 Québec Inc., a company registered in Québec, Canada (NEQ 1176373687). Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

We are committed to protecting your personal information in accordance with applicable Canadian privacy laws, including the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and Québec's Act respecting the protection of personal information in the private sector (commonly known as Law 25).

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understood how we collect, use, and disclose your information as described below.

Personal Information We Collect

"Personal information" means information that identifies you or can reasonably be linked to you. It does not include anonymous or de-identified information. Depending on how you interact with the Services, we may collect:

Contact details — your name, billing address, shipping address, phone number, and email address.
Payment information — payment card and transaction details. Payments are processed securely by our payment provider; we do not store your full credit card number.
Account information — username, password, preferences, and settings.
Transaction information — items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, and your order history.
Communications with us — the information you include when you contact customer support.
Device information — your device, browser, network connection, IP address, and other unique identifiers.
Usage information — how and when you interact with and navigate the Services.

Where We Collect It From

Directly from you — when you create an account, place an order, or communicate with us.
Automatically — from your device when you use the Services, including through cookies and similar technologies.
From our service providers — when they collect or process personal information on our behalf.

How We Use Your Personal Information

To provide and improve the Services — to process your payments, fulfill and ship your orders, manage returns and exchanges, maintain your account, remember your preferences, enable reviews, provide a customized shopping experience, and improve our store.
Marketing and advertising — to send you promotional communications only where you have consented, and to show you relevant online advertisements. Every marketing email includes an unsubscribe link, in accordance with Canada's Anti-Spam Legislation (CASL).
Security and fraud prevention — to authenticate your account, provide a secure checkout, and detect or prevent fraudulent or unlawful activity. You are responsible for keeping your account credentials confidential.
Communicating with you — to provide customer support and respond to your questions.
Legal reasons — to comply with applicable law, respond to valid legal process, and enforce our terms and policies.

How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

With service providers who act on our behalf, including Shopify (store hosting and platform), Stripe (secure payment processing), our fulfillment and distribution partner, and shipping carriers — so we can process and deliver your order.
With business and marketing partners, where permitted, to provide advertising services. Depending on where you live, you may have the right to direct us not to share your information for targeted advertising.
When you direct or consent to a disclosure, such as through social media widgets or login integrations.
In connection with a business transaction such as a merger or reorganization, or to comply with legal obligations, enforce our terms, or protect our rights and the rights of others.

We do not sell your personal information.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit may be transmitted to Shopify and to third parties located in countries other than where you reside. In these circumstances, Shopify is responsible for its own processing of your personal information. To learn more about how Shopify uses your information and what rights you may have, visit https://privacy.shopify.com/en.

Cookies, Tracking and Profiling Technologies

We use cookies and similar technologies to keep your cart working, remember your preferences, understand how our store is used, and support advertising.

Some of these technologies may be used to identify, locate, or profile you — for example, to show you products or advertisements based on your browsing activity. In accordance with Québec's Law 25, we inform you of this use and give you the means to deactivate it: you can manage or disable cookies and tracking technologies at any time through your browser settings or, where available, through the cookie preferences banner on our site. Some features of the store may not work properly if you disable them.

Third-Party Websites and Links

The Services may link to websites operated by third parties. We do not control those sites and are not responsible for their privacy practices or content. We encourage you to review their privacy policies before providing them with your information.

Children's Privacy

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you are a parent or guardian and believe your child has provided us with personal information, contact us at the details below and we will delete it.

Security and Retention

We use reasonable technical and organizational safeguards to protect your personal information. However, no security measure is perfect, and we cannot guarantee absolute security. Please do not send sensitive or confidential information through unsecured channels.

We retain personal information only as long as necessary to fulfill the purposes described in this policy. In practice:

Order and transaction records are kept for the period required by Canadian tax and commercial law (generally up to seven years).
Account information is kept for as long as your account remains active, and deleted on request.
Marketing contact information is kept until you unsubscribe or ask us to delete it.

Once personal information is no longer needed for these purposes, we securely delete or anonymize it.

Your Rights and Choices

Depending on where you live, you may have the following rights regarding your personal information. These rights are not absolute and may be subject to legal exceptions.

Right to access — request access to the personal information we hold about you.
Right to correct — request that we correct inaccurate or incomplete information.
Right to delete — request that we delete personal information we hold about you.
Right to portability — request a copy of your information, or that we transfer it, in certain circumstances.
Right to withdraw consent — withdraw your consent to marketing communications at any time by using the unsubscribe link in our emails. We may still send you non-promotional messages about your account or orders.
Right to de-indexation (Québec) — in certain circumstances, request that we stop disseminating your personal information or de-index a link to it.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before processing your request, and we will respond within the timeframes required by applicable law. We will not discriminate against you for exercising your rights.

Person Responsible for the Protection of Personal Information

In accordance with Québec's Law 25, we have designated a person responsible for the protection of personal information. You may reach them at:

Privacy Officer — Zeltronic (9437-7827 Québec Inc.)

Email: support@zeltronic.ca
Phone: 514-402-7074
Mail: 10745 Av Lausanne, Montréal-Nord, QC, H1H 5B4, Canada

Complaints

If you have a complaint about how we handle your personal information, please contact us first using the details below so we can address it. If you are not satisfied with our response, you may lodge a complaint with the Commission d'accès à l'information du Québec (CAI) or the Office of the Privacy Commissioner of Canada.

International Transfers

Your personal information may be transferred to, stored, or processed outside Québec and outside Canada — including in the United States — by our service providers such as Shopify and Stripe. When we do so, we take reasonable steps to ensure your information receives a comparable level of protection, as required by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised policy on this website and update the "Last updated" date above.